Frequently Asked Questions

Medicaid

What if I don't turn in a menu?


A menu will be created for you.




What happens if I go in the hospital?


Please notify the office as soon as possible if admitted to the hospital, a rehab facility, or any other circumstances that require a break in service. Under Medicaid provisions you may not receive meals if you are receiving inpatient care. Please be sure to notify the office of your release date as soon as possible so that we may get your service restored.




What if I change providers?


To avoid disruptions in service, please notify the office as soon as possible.




Can I only order 4 this week and use my other 3 next week?


No, if you choose not to order your full order, those do not carry over.




My insurance covers 2 meals a day. Do I have to order 14 every week?


No. You may order only what you wish to be delivered.




Can I order extra?


You may to choose to order extra meals for an out of pocket expense. Please contact the office directly to make out of pocket orders.





General

What if I need to change my order?


Your menu can be changed up until noon on Tuesday of the week PRIOR to your delivery.




Can I change my delivery time?


Our drivers deliver according to the routes, so changing your delivery time isn't possible. If you can't be home for your delivery, we recommend delivery to a neighbor or leaving a cooler.




Can I substitute?


We cannot offer substitutions on meals.




Do you offer vegetarian meals?


Not at this time.




Do you offer vegan meals?


Not at this time.




Do you offer diabetic meals?


We expect our diabetic menu to launch in the Fall of 2018.




Do you offer low sodium meals?


We do not add salt to any of our meals. The sodium content will be whatever is naturally occurring in the foods.




Where can I see nutritional values?


We are working with a dietitian and will publish nutritional content breakdown when possible.




Can I call in my order


Yes. Orders must be called in by noon on Tuesday of the week prior.




Can I email in my order?


Yes. Orders can be sent to vikki@wolcottfoods.com. Orders must be recieved by noon on Tuesday of the week prior.




Do you accept cash?


For the safety of our clients, credit cards are our preferred method of payment.




How long are my meals good in the refrigerator?


All meals are dated according to safety standards.




How long are my meals good in the freezer?


Up to six months.




What happens if I'm not home?


We recommend delivery to a neighbor or leaving a cooler.




What if I am short an item?


Please contact the office as soon as possible.




What if I have a food allergy?


Please contact the office as soon as possible.




What do I do in case of an emergency?


Call 911 first. Once things are safe, call the office at 913-283-7008.