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  • What if I don't turn in a menu?
    A menu will be created for you.
  • What if I need to change my order?
    Your menu can be changed up until 5pm on Tuesday of the week PRIOR to your delivery.
  • What happens if I go into the hospital?
    Please notify the office as soon as possible if admitted to the hospital, a rehab facility, or any other circumstances that require a break in service. Under Medicaid provisions you may or may not recieve meals if you are recieving inpatient care. Please be sure to notify the office of your release date as soon as possible so that we may get your service restored.
  • Can I change my delivery time?
    Our drivers deliver according the routes, so changing your delivery time isn't possible. If you can't be home for your delivery, we recommend delivery to a neighbor or leaving a cooler.
  • What if I change providers?
    To avoid disruptions in service, please notify the office as soon as possible.
  • Can I substitute?
    We cannot offer substitutions on meals.
  • Can I only order four this week and use my other three next week?
    No, if you choose not to order your full order, those do not carry over.
  • Do you offer vegetarian meals?
    Not at this time.
  • Do you offer vegan meals?
    Not at this time.
  • Do you offer diabetic meals?
    We expect our diabetic menu to launce in Fall of 2018.
  • Do you offer low sodium meals?
    We do not add salt to any of our meals. The sodium content will be whatever is naturally occurring the foods.
  • Where can I see nutritional values?
    We are working with a dietitian and will publish the nutritional content breakdown when possible.
  • My insurance covers two meals a day. Do I have to order 14 meals every week?
    No, you may order only what you wish to be delivered.
  • Can I order extra meals?
    You may choose to order extra meals for an out of pocket expense. Please contact the office directly to make out of pocket orders.
  • Can I call in my order?
    Yes. Orders must be called in by 5pm on Tuesday of the week prior.
  • Can I email in my order?
    Yes. Orders can be sent to vikki@wolcottfoods.com. Orders must be recieved by 5pm on Tuesday of the week prior.
  • Do you accept cash?
    For the safety of our clients, credit cards are our preferred method of payment.
  • How long are my meals good in the refrigerator?
    All meals are dated according to safety standards.
  • How long are my meals good in the freezer?
    Up to six months.
  • What happens if I'm not home?
    We recommend delivery to a neighbor or leaving out a cooler.
  • What if I am short an item?
    Please contact the office as soon as possible.
  • What if I have a food allergy?
    Please contact the office as soon as possible.
  • What do I do in a case of emergency?
    Call 911 first. Once things are safe, call the office at 913-283-7008.
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